Communicate with your customers the way they prefer — Text & Social Media Text Concierge is a new customer service tool that containerizes the financial institution’s non-traditional communication channels into one portal for monitoring and security. Text Concierge will support many channels like SMS Text, Social Media, etc.
The use of text messaging continues to rise when compared to voice calls: 99% of Americans have cell phones, but they spend 26 minutes per day texting and only 6 minutes on actual calls. Other statistics state that 1 out of every 4 people socializes more online than in person, and 32% of people would rather text you than talk to you. If you have teenagers, this likely will not come as a shock – a whopping 51% of teens (Millennials) would rather communicate digitally than in person!
- Two-Way Text communication
- Short Code or Long Code
- Containerize Staff Messaging
- Text Enable Direct Dial Extensions
- Mobile App for Staff
- Provide Message Archives
- Modern Loan Transparency Tool
- Facebook Messenger and Chatbot Integration
General Texting Statistics Texting is the most widely‐used and frequently used app on a smartphone, with 97% of Americans using it at least once a day. (Pew Internet)
People worldwide will send 8.3 trillion text messages in just this year alone. That’s almost 23 billion messages per day, or almost 16 million messages per minute. (Portio Research)
Over 6 billion text messages are sent in the U.S. each day. (Forrester)
Business Texting Statistics 79% of companies believe customers want SMS/text support. (ICMI)
38% of contact centers currently offer SMS, and 23% have plans to add it in the next 12 months. That means 61% of contact centers will offer SMS support in 2016. (Dimension Data)
80% of people are currently using texting for business. (eWeek)